owl77 Privacy Policy
This page describes what we collect when you use owl77 and how we keep that data protected. We collect personal information only to verify your identity, process deposits and withdrawals, and comply with jurisdiction requirements. Our data handling follows standard banking and gaming compliance practices across supported regions.
We at owl77 recognise that your privacy is essential to your confidence in our platform. This policy outlines what information we gather, how we use it, who has access to it, and what rights you hold over your data. We do not sell your information to third parties, and we do not use your account data for marketing purposes beyond service notifications.
Our servers operate across multiple jurisdictions to ensure service availability and compliance with local law. Your data may be processed outside your home country, though we maintain encryption and access controls regardless of server location. This policy applies to all users accessing owl77 from supported regions, including players in Jakarta, Surabaya, Bandung, Medan, and Semarang.
What We Collect and How We Use It
We collect your email address, full name, date of birth, and government-issued ID number during account registration. This information is mandatory for account verification and compliance with anti-money-laundering regulations. We also collect proof of address—utility bills, bank statements, or rental agreements—to confirm your residential location and verify that you are accessing owl77 from a supported jurisdiction.
During deposit and withdrawal, we collect banking details—your account number, bank name, and transfer reference codes. We use this information solely to process your transactions and reconcile incoming and outgoing funds. We do not store your full banking credentials (passwords, PINs, or one-time passwords); we only retain the account identifiers necessary to route payments.
We collect gameplay data—your bets, game selections, tournament participation, and account balance history—to operate our platform and settle your winnings. This data is stored on our servers and used to generate your account statements, tournament leaderboards, and withdrawal history. We also collect technical data: your IP address, device type, browser information, and access timestamps. This helps us detect fraud, prevent account takeover, and troubleshoot technical issues.
Third-Party Processors and Data Sharing
We share your personal information with third-party processors only when necessary for service delivery. Our payment processors receive your banking details to execute deposits and withdrawals. Our KYC (Know Your Customer) verification partner receives your ID and address documents to confirm your identity. These processors operate under strict data protection agreements and may not use your information for any purpose beyond what we authorise.
We may disclose your information to law enforcement or regulatory authorities if required by applicable law or court order. We do not voluntarily share your data with government agencies; disclosure occurs only in response to legal process. If you access owl77 from regions where Liga 1 or Piala AFF betting is regulatedyour account data may be subject to local regulatory reporting requirements.
We maintain strict access controls so that only authorised owl77 staff can view your personal information. Customer support agents see only the data necessary to resolve your specific inquiry.
Your Rights and Our Commitments
You have the right to access, correct, or delete your personal information held by owl77. To exercise these rights, contact our support team through your account dashboard. We respond to data access requests within 10 business days. If you request deletion of your account, we retain only the minimum data required for regulatory compliance and dispute resolution—typically your transaction history and ID verification records, which we keep for seven years.
We use cookies and similar tracking technologies to remember your login session, store your language preference, and analyse how you navigate our platform. These cookies do not track you across other websites. You can disable cookies in your browser settings, though this may limit your ability to use certain owl77 features. We do not use cookies to build advertising profiles or sell your browsing data to advertisers.
Our data retention policy follows regulatory requirements and business necessity. We keep your account information for the duration of your membership plus seven years after account closure, to satisfy anti-money-laundering and tax reporting obligations. Gameplay data and transaction history are retained for the same period. Technical logs (IP addresses, access timestamps) are retained for 90 days unless needed for fraud investigation.
We encrypt all data in transit using industry-standard TLS protocols. Your password is hashed and salted, so even our staff cannot view it. We do not store your payment method credentials on our servers; payment processing is handled by PCI-compliant third-party processors. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
If we experience a data breach affecting your personal information, we notify you within 72 hours and provide guidance on protective steps. We also notify relevant regulatory authorities as required by law. We maintain cyber liability insurance to cover costs associated with data incidents.
Contact and Policy Updates
To request access to your data, report a privacy concern, or exercise your rights, contact our support team through your account settings. We respond to privacy inquiries within 5 business days. We may update this policy periodically to reflect changes in our practices or applicable law. Material changes are communicated to you via email, and your continued use of owl77 after such notification constitutes acceptance of the updated policy.
Our privacy commitments apply to all users accessing owl77 from supported jurisdictions. Services are available only where local law permits. If you have questions about how your data is handled during Idul Fitri, Idul Adha, or other seasonal events when our support volume increases, we maintain the same data protection standards regardless of operational volume.